Privacy Policy

Introduction

etchsavg B.V. ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our engineering services.

We are the data controller for the purposes of the General Data Protection Regulation (GDPR) and Belgian data protection laws. Our registered office is located at Rue de la Loi 97, 4064 Liège, Belgium.

Data We Collect

The data we collect depends on how you interact with our services. We collect personal information that you voluntarily provide to us when you:

• Submit enquiries through our contact form
• Request quotes or consultations
• Engage our engineering services
• Subscribe to our communications
• Visit our website

The types of personal data we may collect include:

• Contact information (name, email address, phone number, postal address)
• Company information (company name, position, industry)
• Project details and requirements
• Communication preferences
• Website usage data and analytics
• IP address and browser information

How We Use Your Information

We use of your data is based on legitimate business interests, contractual necessity, or your explicit consent. We use your personal information to:

• Respond to your enquiries and provide requested information
• Deliver engineering services and project management
• Process quotes and manage client relationships
• Improve our website and services
• Comply with legal obligations and regulatory requirements
• Send relevant communications about our services (with your consent)
• Analyse website usage to enhance user experience

We will only use your personal information for the purposes for which it was collected, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for specific processing activities
• Contract: When processing is necessary for the performance of a contract with you
• Legitimate Interests: When we have a legitimate business interest that doesn't override your rights
• Legal Obligation: When we need to comply with legal or regulatory requirements

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With trusted service providers who assist us in operating our business
• When required by law or to comply with legal proceedings
• To protect our rights, property, or safety, or that of others
• In connection with a business transfer or merger
• With your explicit consent

All third-party service providers are contractually bound to maintain the confidentiality and security of your personal information.

International Data Transfers

Your personal information may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer your data internationally, we ensure appropriate safeguards are in place, such as:

• Adequacy decisions by the European Commission
• Standard contractual clauses approved by the European Commission
• Binding corporate rules or certification schemes

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on data protection practices
• Incident response and breach notification procedures

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

• Client data: For the duration of our business relationship plus 7 years for legal and tax purposes
• Enquiry data: Up to 3 years from the date of enquiry
• Website analytics: Up to 26 months
• Marketing communications: Until you unsubscribe or withdraw consent

We will securely delete or anonymise your personal information when it is no longer needed.

Your Rights

Under GDPR and Belgian data protection law, you have the following rights regarding your personal information:

• Right of access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data in certain circumstances
• Right to restrict processing: Request limitation of how we use your data
• Right to data portability: Request transfer of your data to another organisation
• Right to object: Object to processing based on legitimate interests or for marketing purposes
• Right to withdraw consent: Withdraw consent for processing where applicable

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us:

You also have the right to lodge a complaint with the Belgian Data Protection Authority (Autorité de protection des données) if you believe we have not handled your personal data appropriately.

Supervisory Authority

If you have concerns about how we handle your personal data, you can contact the Belgian Data Protection Authority: